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Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

 

All of our ELAPUS products come with a hassle-free warranty. Please note this page is for purchases made through our website or our ELAPUS Direct store on sites such as Amazon. For purchases made through our authorized resellers, please contact them directly.

 

You can find your precise warranty period on the literature inside the box or verify with our customer service team. If the product do not meet your needs during this period, please contact us via the feedback form below and let us know how we can do for you. It may save you time to troubleshoot issues by going to look at Instruction Manuals before filing a warranty claim.

 

Feel free to contact us here with any need you may have. Even if you’re not making a warranty claim, we’d be happy to answer any of questions. Thank you in advance for all of the information you are providing, we know your time is valuable.

 

Warranty Information Tips

Order ID: You can find this in the order history of the account you made the purchase through.

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.

Reason for Request: Enter a short description of the problem here, e.g. "not charging other devices continuously".

Contact Email Address:We can contact with you.